Privacy Policy

We use the information we collect to:

• Provide, coordinate, and manage your home health care services
• Process referrals, intake, and service authorizations
• Communicate with you about your care, appointments, and inquiries
• Process employment applications and conduct background checks
• Bill insurance providers, Medicaid, or other payers
• Comply with legal and regulatory requirements
• Improve our website, services, and patient experience
• Send service-related communications (not marketing without consent)

We do not sell your personal information. We may share information only in the following circumstances:

• For Treatment, Payment, and Operations: With physicians, hospitals, insurance providers, and other health care professionals involved in your care, as permitted by HIPAA.
• With Your Consent: When you provide written authorization for us to disclose your information to a specified party.
• Legal Requirements: When required by law, court order, or government regulation — including reporting to state health agencies.
• Service Providers: With trusted vendors who assist with billing, IT, or administrative functions, bound by confidentiality agreements.
• Emergency Situations: To prevent or lessen a serious and imminent threat to health or safety.

We implement administrative, physical, and technical safeguards to protect your information, including:

• Secure electronic health record systems with access controls
• Encryption of data in transit and at rest
• Employee training on HIPAA and privacy best practices
• Locked storage for physical records
• Regular security assessments and policy reviews

Under HIPAA and applicable state laws, you have the right to:

• Access and obtain a copy of your health records
• Request corrections to your health information
• Request restrictions on certain uses and disclosures
• Receive an accounting of disclosures of your health information
• Request confidential communications (e.g., contact at a specific number)
• File a complaint if you believe your privacy rights have been violated

To exercise any of these rights, please contact our Privacy Officer using the information below.

Our website may use cookies and similar technologies to improve your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings. We do not use cookies to collect protected health information.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

Our website is not directed at children under 13. We do not knowingly collect personal information from children through our website. Our Youth & Children Program services are provided in accordance with all applicable laws, and parental/guardian consent is obtained as required.

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.